Complaint procedure

Goodwell Investments supports inclusive businesses that provide affordable basic products and service of good quality to underserved consumers in India and Africa. We bear a particular responsibility to the companies that we serve and the investors that entrust us their capital. These responsibilities also come with consequences. For us, responsibility means more than protection of all rights of people that we serve, the companies we support or the consumers that we aim to sponsor, as well as the environment we protect.

We want to be transparent about who we are and what we do. And we want to be open about complaints about our work or our company. People who feel negatively affected by Goodwell Investments or our representatives have the opportunity to submit a complaint. Your complaint or critical comments will also help us to recognise problems and to improve our work.

How to file a complaint

To file a complaint, please fill in the following form. In case of suspicion of criminal offences (e.g. fraud or corruption) or other violations of law you can also contact our ethics officer directly at compliance@goodwell.nl.

Once you have submitted a complaint, you will receive a confirmation of receipt. Your complaint will be treated as private and confidential by our ethics officer, and your personal information will not be shared with anyone without your consent.

Our ethics officer will coordinate the clarification of your complaint and will involve any required individuals or teams. Should the ethics officer determine that additional information is required, they will reach out to you accordingly.

Additional information

If you would like to receive more information about who we are and what we do, please email to contact@goodwell.nl.

You can also refer to our privacy statement, SFDR disclosure, anti-corruption guidelines, gender statement, exclusion list, whistleblower policy, and anti-money laundering guidelines for comprehensive insights into our values and practices.

This is the founding principle that shapes Goodwell’s entire investment philosophy. Our funds support entrepreneurs delivering essential goods and services to un(der)served populations and building an inclusive economy in their communities, countries, and continent.

We maximise the social and financial impact of every investment we make by focussing on innovative, fast-growing, local companies.