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About our complaint procedure

Goodwell Investments has been supporting inclusive businesses that provide affordable basic products and service of good quality to underserved consumers in India and Africa. We bear a particular responsibility to the companies that we serve and the investors that entrust us their capital. Responsibilities also come with consequences. Responsibility for us means more than protection of all rights of people that we serve, the companies we support or the consumers that we aim to sponsor, as well as the environment we protect.

We want to be transparent about who we are and what we do. And we want to be open about complaints about our work or our company. People who feel negatively affected by Goodwell Investments or our representatives have the opportunity to submit a complaint. Your complaint or critical comments will also help us to recognise problems and to improve our work.

For complaints please fill in the form below. In case of suspicion of criminal offences (e.g. fraud or corruption) or other violations of law you can also contact our Ethics officer directly at .


Once you have submitted a complaint, you will receive a confirmation of receipt. Our Ethics officer will coordinate the clarification of your complaint and will involve required individuals or teams. Should the Ethics officer determine that additional information is required, the officer will reach out to you accordingly.

More information

If you would like to receive more information about who we are and what we do, please email to

For further details on our whistleblower policy and anti-money laundering guidelines, please refer to their respective pages.

Additionally, we encourage you to explore our privacy statement, SFDR disclosure, anti-corruption guidelines, gender statement and exclusion list for comprehensive insights into our values and practices.

Complaint form

If you would like to share your concerns or file a complaint, please use the form below. Your complaint will be treated as private and confidential by our Ethics officers, and your personal information will not be shared with anybody in the company without your consent.

Complaint form

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